In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, size mismatch you may return the merchandise unused, and in the same condition as you received it, in its original packaging along with original tags, for an exchange, within 10 days from the date on which these goods are delivered. We also accept refund requests when The order is cancelled prior to dispatch due to unavailability.
The product is returned due to a quality defect or damage during transit.
The refund amount is credited to your initial payment account within 7 working days. In the case of Cash on Delivery (COD) order, you are required to provide your account details to process the refund.
Once received, the customer care team at onayafashions.com would study the need for return or exchange and based on their jurisdiction, the exchange will be made possible.
Domestic Return: On the invoice you receive, circle the item(s) that you're returning and note the quantity and reason(s) for return on your invoice. Pack your return securely, in the original package if possible, and include your completed invoice. Courier the parcel back to us.
International Return: We do not offer merchandise exchanges on orders shipped internationally. In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had expected, please reach out to us at [email protected] within 48 hours of receiving the order.
Refunds on international orders include duties, taxes and tariffs when sent, and unfortunately, we cannot refund your original domestic and international shipping charges.
Altered garments cannot be cancelled/ exchanged. Customized orders are not eligible for returns, unless the product in question is defective.